What Happens After I Submit a Request?

1. Submission — You submit a request through the portal. A unique case reference is assigned and a ticket is created in our system.
2. Review — Our team reviews your request, assesses the situation, and prepares a quote if applicable.
3. Invoice — We issue an invoice and upload it to your portal. You receive an email notification.
4. Payment — You complete the bank transfer using your case reference.
5. Investigation — Once payment is confirmed, our security analysts begin a thorough investigation of your site.
6. Cleanup — All identified malware, backdoors, and malicious code are removed. Database records are cleaned.
7. Verification — We verify the site is clean and functioning correctly.
8. Report — A detailed report is provided documenting what was found and what was cleaned.
9. Completion — The case is marked as completed and you receive a final notification.

Throughout this process, you can track progress on your portal dashboard and timeline.