Submitting a New Request

Updated 2026-06-25 216 views

Steps

  1. Click "New Request" in the navigation bar
  2. Fill in the Site URL — the website address that needs attention
  3. Select the Platform (WordPress, Magento, Joomla, etc.) or choose "Custom/Other"
  4. Set the Urgency:
    • Normal — Standard processing time
    • Urgent — Prioritized handling (may incur additional charges)
  5. Check the applicable Symptoms:
    • Malware / Backdoor
    • Defacement
    • SEO Spam / Redirect
    • Phishing Page
    • Blacklisted (Google, etc.)
    • Credit Card Skimmer
    • Spam Emails from Server
  6. Write a Description — include as many details as possible: when you noticed the problem, any error messages, actions already taken
  7. Click "Submit Request"
What happens next? A unique case reference (e.g. KK-1042) is generated automatically. You will receive email updates as work progresses, and you can track the case from your dashboard.