Tracking Your Case

Dashboard Overview

Your Dashboard is the first thing you see after logging in. It shows:

• Total Cases — The total number of cases on your account
• Active — Cases currently being worked on (status: New or In Progress)
• Completed — Cases that have been resolved
• Recent Activity — A timeline of the latest events across all your cases

Viewing All Cases

Click "My Cases" in the navigation bar to see all your cases in a table format. You can filter by:

• All — Every case on your account
• Active — Only cases with status New or In Progress
• Completed — Only finished cases

Click any case row to open its detailed view.