Understanding Case Statuses
Every case in the portal has a status that indicates where it is in the process. Here is what each status means:
| Status | Meaning |
|---|---|
| New | Your request has been received and is awaiting review by our team. |
| In Progress | Our security analysts are actively working on your case — investigation, malware removal, or cleanup. |
| Completed | All work has been finished. Your site has been cleaned and verified. |
| Cancelled | The case was cancelled at your request or due to other circumstances. |
Tip: You'll receive an email notification whenever the status of your case changes.